Who to Contact for Support With the Cost Crisis

You might be worried about the cost crisis and not sure what to do or would like some information or advice on what support you can get. 

It’s really important to get support and share how you’re feeling with other people. That might be talking to a family member, friend, youth worker, teacher or other trusted adult. There are also specialist organisations that you can speak to over the phone, by email, web chat or on WhatsApp who can provide advice and information about your situation.

Find out more about the different organisations, what support they offer and their opening times below. 

Remember if you or someone else is in immediate danger call 999.

Remember if you or someone else is in immediate danger call 999.

Advice Direct Scotland

Advice Direct Scotland is Scotland’s largest digital advice agency, providing free and independent advice to the people who live in  Scotland. They have information and advice on energy, heating your home and more.

Open Monday to Friday, 9am to 5pm.


Support for anyone under 19 years old.

Open 24 hours a day, 7 days a week. 

Childline also has a huge online community where you can get support from your peers on message boards and use expert resources to help you through any issue you are concerned about. You might also want to visit their money problems page.

Citizens Advice Scotland 

Get in touch with your local Citizens Advice Bureau for advice and information. 

You can also get in touch with their Money Talk Team if you’re struggling to make your money last or are worried about how you’ll pay your bills.

Open Monday to Friday, 8am to 6pm.

Money Advice Scotland

Money Advice Scotland can help if you have money worries; whether it’s struggling with debt payments or bills, needing help to budget, or finding ways to increase your income and reduce outgoings.

Open Monday to Thursday 8:30am to 8pm and Friday 8:30am to 5pm.

National Debt Line

The National Debt Line gives free and independent debt advice over the phone and online. 

Open Monday to Friday, 9am to 8pm and Saturday 9.30am to 1pm.


Emotional support to anyone in emotional distress or at risk of suicide.

Open 24 hours a day, 365 days a year.


Stepchange is a debt advice service, helping people with debt problems take back control of their finances and their lives.

Open Monday to Friday, 8am to 8pm and Saturday, 8am to 4pm.

Additional organisations that can support your mental health and emotional wellbeing can be found on our AyeFeel page.

For more information about the cost crisis, and further support visit our ‘Coping with the Cost Crisis’ page.

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